-   Warranty Policy  -   Shipping Policy  -   Return Policy  -  Typographical Errors  -   Restocking Fees  -   Disclaimer / Policies  -  Technical Support

-:- Warranty Policy

Warranty Procedure
Before sending product back to us we suggest you contact our technical support staff by submitting an e-mail to Support@Cablecrazy.com . They will be able to determine whether the item is defective before shipping. Then make an online return merchandise authorization (RMA) request. See our Return Policy for more details.

30-Day Warranty
All products sold at Cablecrazy.com carry a 30-Day warranty against defects due to manufacturing or failure. Warranty does not include or cover products used for overclocking, custom modifications, improper voltage, alterations, or any use of the product that does not fall into the designed use as inteded by the manufacturer. Cable Crazy reserves the right to refuse any product

Software Warranty
Software is not returnable or exchangeable once opened, or if the serial number or registration number has been removed. Opened software includes, but is not limited to, removing the shrink wrap from the software or opening the seal on the envelope.

All Other Warranty Coverage
Certain parts may come with extended Manufacturer's Warranty. The equipment manufacturer honors this warranty and Cable Crazy assumes no responsibility in honoring this warranty. Customer assumes all shipping costs to manufacturers.

Warranty Forfeiture
Warranty is not granted if a product is received without original invoice. Warranty is void if serial numbers, product stickers, or manufacturer seals have been removed, altered or tampered with. Warranty is void if mishandling, improper use, or defacing of the product that would normally void manufacturer's warranty has occurred. Products damaged due to improper or inadequate packaging when returned for RMA purposes are not granted warranty coverage.

-:- Shipping Policy

Cable Crazy ships each order via UPS or USPS. Rates are automatically calculated by UPS or USPS Online Shipping Calculator by accordance of weight.

Cable Crazy will ship your order within 1-3 business days. If for some reason an item is out of stock and Cable Crazy cannot provide the item when your order is placed Cable Crazy will give you the option of a refund for the items out of stock or will provide you with an ETA.

Cable Crazy reserves the right to ship your package using a different method than chosen upon checkout if needed. In most cases it will be an upgrade from USPS to UPS or Fedex.

Shipping charges will be added to your order upon check out. Since shipping cost is based on region, charges cannot be figured until the bill to and ships to portions of the order form are filled out. Shipping information is displayed immediately following the bill to and ship to information in the check out process. This allows you to view shipping fees before any charges are placed to your credit card. Shipping charges are not included in the price of the item. Shipping time is not guaranteed; shipping cost is also not guaranteed. We are sorry, but we can not refund the shipping charges for weather related delays.

Cable Crazy does not take responsibility for delayed arrivals on packages due to reasons beyond our control such as Weather, train delays, rural shipping areas, or if a package does not arrive at the scheduled delivery date as a result of the customer not being at the shipping location if a signature is required.

Cable Crazy requires a signature for orders valued at $100 or more. No exceptions!

-:- Return / Refund Policy

-Items CANNOT be returned after 30 days.
-All returns are subject to a 15% restock fee.
-No refunds or returns on Modded cases, modded power supplies, or altered items. All sales are final.
-No refunds or returns on water cooled cases or parts. All sales are final.
- A valid online return merchandise authorization (RMA) request must be filled out before any returns are allowed or processed.

Warranty is void if a product has been tampered with in a way in which it was not designed. Misuse, modification, handling damage (i.e. dropping) will void warranty. Returned items must be in like new condition. Returns will not be accepted without an copy of the receipt and a note detailing the problem. We ask that customers please call ahead to confirm whether an item needs to be replaced or returned.

Customers are responsible for ALL return shipping charges on merchandise for any reason.  Please ship using a carrier that provides a tracking number, insurance and proof of delivery. We recommend UPS or USPS with confirmation. Cable Crazy will not be responsible for items lost by the carrier.


Damaged Items
All UPS and USPS packages are fully insured. If you receive a damaged package, you must notify us immediately by phone 1-(888)-509-5903. Sending back damaged merchandise voids the shipping insurance and no credit will be given. Damaged packages must be held for seven days with original packaging for shipper inspection.

DOA
Any product found to be Dead on Arrival (DOA) will be replaced within 10 business days, as long as the item is in stock, and is still an inventoried item. All DOA items must be brought to our attention within 3 business days of receiving your product. An RMA number is required. See RMA policies for further information. Qualified technicians will test and determine all DOA’s before issuing a replacement.

-:- Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Cable Crazy shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We are not responsible for typographical errors, even if an invoice was issued in error. Cable Crazy shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Cable Crazy shall immediately issue a credit to you, in the amount of the charge.

-:- Restocking Fees

All returns are subject to a 15% restocking fee. This fee may be waived at the descretion of Cable Crazy under special circumstances that may arrise.

-:- Disclaimer / Policies

Cable Crazy offers products for computer enthusiasts. Cable Crazy is NOT responsible for your CPU or other hardware or bodily harm. By purchasing this product you accept all liabilities involved in using it. Cable Crazy is not liable for any consequential damages. Consequential damages are defined as any damage which is a consequence of using this product or our website (data loss; hardware loss; or economic losses like profit loss, customer loss, or time loss). All use of our products is at your own risk. You agree that the sole exclusive maximum liability to Cable Crazy arising from any product sold shall be the price of the product ordered. In no event shall Cable Crazy, its officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to products sold. You agree that Cable Crazy, its officers, employees or other representatives shall not be liable for damages arising from the operations, content or use of Cable Crazy damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.

-:- Technical Support

Our technical staff will do their best to lend you a hand and give you pointers and tips when installing your new parts ordered from Cable Crazy. Please do limit your questions to the products purchased from our site. Feel free to contact our techies at: Support@Cablecrazy.com . When asking a question please enter the following in your email subject: Support For <Product Name>, <Product ID> .

Please replace <Product Name> with a brief description of the product and <Product ID> with the Cable Crazy Product ID Code. This can be found on our website next to each item or on your invoice.